Calix, Inc. (NYSE: CALX) today launched new network insights and automation capabilities for Calix Operations Cloud (Operations Cloud) to enable broadband service providers (BSPs) to transform their network operations. Now BSPs can aggregate alarms in logical groups, whether that is by service tier, geography, or network technology/topology, to help rapidly isolate and diagnose issues and resolve service disruptions efficiently. The latest Operations Cloud enhancements enable BSPs to reduce service calls, minimize repair times, and optimize network performance. With Operations Cloud, BSP teams now have complete visibility across the entire subscriber-facing network. The new Operations Cloud capabilities further enhance the Calix End-to-End Solution Strategy that brings the Revenue EDGE and Intelligent Access EDGE solutions together with Calix Cloud to simplify network operations, support, and marketing functions.
Operations Cloud leverages machine learning and actionable insights to automate workflows, reduce truck rolls, lower support costs, and increase subscriber satisfaction. The solution offers an end-to-end view of network health by providing visibility into the critical systems and operations in the access network as well as the subscriber experience inside the premises. This end-to-end view significantly increases operational agility for BSPs, enabling them to dramatically slash OPEX by proactively identifying potential network issues and solving them before they occur. The latest enhancements enable BSPs to achieve three key benefits:
- Rapid first call resolution. Network Operations can proactively and rapidly resolve service-impacting issues, such as fiber cuts, with new intelligent alarm management and correlation capabilities. This enables BSPs to avoid unnecessary truck rolls, reduce the volume of inbound support calls, and increase subscriber satisfaction.
- Reduce repair time. Network Operations can quickly identify and repair outages with detailed PON utilization and ONT health alerts. These insights, also available to their peers in Customer Support through Calix Support Cloud, allow NetOps and Support to collaborate—using the same data—to find the root causes and quickly fix them. Now BSPs can realize the benefit of end-to-end visibility and increase subscriber satisfaction by addressing the most significant issues impacting network uptime and speed.
- Optimize network performance. Network Operations can create the ultimate subscriber experience by leveraging new traffic analysis and playback capabilities to optimize network performance. This enables BSPs to automate the collection of traffic flow data to precisely track, analyze, and address network issues that take place over time or within a specific window.
Together, these enhancements create a more intuitive user experience for BSPs that enable Network Operations to efficiently identify and address key service issues.
“Subscriber satisfaction is a huge priority for us, which is why we are eager to proactively address potential issues before they affect service. Operations Cloud has played a key role in helping us do so by enabling us to replace seven disparate legacy systems with a single platform,” said Chad Boyce, network manager at SCTelcom. “With Operations Cloud, we are significantly increasing subscriber satisfaction, reducing truck rolls, and cutting OPEX. We are looking forward to further transforming our Network Operations with new Operations Cloud enhancements that will intelligently group actionable network alarms—enabling us to accelerate first call resolution, reduce repair time, and optimize network performance.”
“By providing an end-to-end, 360-degree view of the access network and subscriber health, Calix Operations Cloud is delivering actionable insights that BSPs can leverage to identify usage trends, quickly spot high-bit error rates, and detect traffic anomalies,” said Shane Eleniak, executive vice president of products at Calix. “Increased operational agility and automation enabled by new Operations Cloud capabilities means BSPs can shift their focus to adding subscribers and quickly turning up new services.”
To learn more about how Calix is helping BSPs transform broadband network operations, visit the Calix Operations Cloud page.
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.
This press release may contain forward-looking statements that are based upon management's current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix's results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.