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(Graphic: Business Wire)
The report recognizes Accenture for its “strong vision for As-a-Service delivery in the mortgage industry and driving collaborative engagements with clients to bring the vision to life.” Accenture is praised for its end-to-end delivery of services; its experience delivering to the top 50 lenders; the quality of its account management team; the ability to attract and retain skilled professionals; its roadmap for mortgage origination systems; the introduction of intelligent automation into mortgage processes; its ability to help clients write off legacy technology in favor of intelligent operations; and for the integration of customer feedback.
“Accenture is a mortgage As-a-Service visionary that leverages its leading industry assets to drive operationally excellent engagements,” said Reetika Joshi, research director, Operations & Analytics Strategies of HfS Research – The Services Research Company.™ “By making significant investments in future capabilities including intelligent automation, artificial intelligence, analytics and borrower management experience, Accenture is leading the market and driving meaningful business outcomes for its clients.”
The report assessed eleven major service providers and builds on the Mortgage BPO Blueprint report published in 2014, reviewing in more detail the market and service provider adoption of the eight ideals of the As-a-Service Economy for redefining the value of sourcing engagements.
“Our market leadership is a result of our deep mortgage and compliance expertise underpinned with technology to help clients achieve improved customer service and business execution results,” said Mike Detwiler, senior managing director, Accenture Credit Services. “Through our Mortgage & Compliance-as-a-Service solution, we have turned a complex process into an elegantly simple solution. Our focus is on making the back-end processes efficient, effective and compliant, which enables our clients to focus on providing their customers with a superior experience.”
Additional Accenture strengths highlighted in the report include:
- Creating Industry Dialogue and Vision for Mortgage As-a-Service: Accenture Credit Services has helped clients define and articulate their vision for the mortgage operations market, and also understand their readiness and barriers to Mortgage As-a-Service.
- Offering Diversity And Operational Excellence In Mortgage Operations: Accenture Credit Services has maintained its best-in-class reputation among mortgage clients, particularly in origination and servicing processes, for being instrumental in redesigning credit and operational processes, using automation as a key lever.
- Relationship Building to Deliver Value Beyond Cost: Accenture has continued its focus on creating strong account relationships as validated by clients commending the service provider’s ability to customize deliverables and articulate clear governance structures with considerable leadership involvement and engagement, stating that it is “an easy company to do business with.”
The HfS Mortgage As-a-Service Blueprint Report 2016 can be accessed here.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
David Coleman, + 1-860-794-5520